You have 14 days to return a product you are not satisfied with, starting from the date of receipt. Refunds will be made within 3 days of receipt of the package in our offices.
We inform the Customers that in accordance with the provisions of the articles L. 221-18 to L. 221-28 of the Code of consumption, this right of retractation can be exercised only for: the products in their state of origin and complete (packing, accessories, note). Any damage suffered by the product on this occasion may be of a nature to defeat the right of withdrawal.
EXCEPTIONS TO THE RIGHT OF WITHDRAWAL :
In accordance with the provisions of Article L.121-28-3 of the Consumer Code, the right of withdrawal does not apply to the supply of goods or products made to the specifications of the consumer or clearly personalized
To return or exchange a product, please contact us by email (firstname.lastname@example.org) or by phone (+331 43 20 80 51), we will tell you how to proceed.
In case of return, fees corresponding to the shipping costs of the return will be charged on the refund.
In case of exchange, the return shipping costs are free.