Refund policy
Return arrangements are your responsibility (except in the event of a product defect).
Refunds will only be granted if the products are returned in their complete original condition, including tags, accessories, packaging and instructions.
No refund will be issued if the products:
- show defects, alterations or stains,
- have been worn beyond mere fitting (including, but not limited to, perfume odour, traces of make-up, signs of wear or fabric loosening).
Taxes, customs duties and delivery fees outside the European Union cannot be refunded. All return costs, including but not limited to shipping costs, customs duties and any applicable taxes, shall be borne by the Client, unless the defect is attributable to the Seller.
On request, we can provide a FedEx return label; the cost will be deducted from your refund.
You can contact us by email at info@alexandragolovanoff.com or by phone at +33 (0)1 40 26 06 90.
