Shipping and Returns

Shipping and returns

1/ Deliveries

Our sweaters and other items available on the site are delivered to the delivery address indicated during the ordering process.

All our products are delivered by DHL or Colissimo in order to guarantee the best quality of service possible.

Our goal is to deliver within 48 hours. However, it is possible that this time may be longer, either because DHL or Colissimo could not deliver (absent at the address at the time of delivery) or for other reasons beyond our control.

In some exceptional cases, delivery may take longer, but we guarantee a maximum of 15 days.

In the event of a delay in shipment, an email will be sent to inform you of the delivery time that was indicated when you placed your order.

In accordance with the legal provisions, in case of delay in delivery, the Customer has the possibility to cancel the order in the conditions and modalities defined in the article L 138-2 of the Code of the Consumption.

Deliveries are offered by Colissimo in Metropolitan France and in some EU countries from 200 euros of purchase.

Deliveries are offered in the following countries:

Germany Andorra Austria Belgium Spain Vatican State Ireland Italy Luxembourg Netherlands Portugal San Marino.

Shipping costs are charged at the real price in other cases, and in particular when using DHL.

2/ Returns

a/ In case of product defect:

The return costs are free.

b/ Exchange:

Return shipping costs are charged if the shipment is done by DHL.

3/ Return without exchange:

The return shipping costs are deducted from the refund when shipping is done by DHL.

You can contact us by email (info@alexandragolovanoff.com) or phone (+331 43 20 80 51).

Please refer to our terms and conditions for any further information.

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