In accordance with the provisions of Law No. 78-17 of 6 January 1978 on information technology, files and freedoms, the site has been declared to the CNIL (Commission Nationale Informatique et Libertés).
Scope of application
Alexandra Golovanoff France is the controller of the processing of your personal data and as such is responsible for the collection, use, disclosure, retention and protection of your personal information in accordance with the General Data Protection Regulation.
Collection and cookies
We collect, process and store personal information from you and the devices you use when you visit AlexandraGolovanoff.co.uk on a phone or computer, when you conduct transactions, when you register for an account and when you interact with our services.
The personal information we collect includes the following:
Content you generate when interacting with our customer service team, including contact information requested to verify your identity;
Device identifiers such as IP addresses, cookie identifiers, idfas and other device identifiers, as well as geolocation information, iot technologies and login information such as statistics on your page visits, traffic to and from sites, referral urls, advertising data, your browsing history, email addresses with fingerprints, and your login information.
We use the personal information we collect to: provide and improve our services; contact you about your account; provide customer service; provide you with personalized advertising and marketing; and detect, prevent, mitigate, and investigate fraudulent or illegal activities.
We process personal data for purchases, payments, support and customer satisfaction to enable us to fulfil our contract when your contact and transactional information is processed.
Legally, we are not allowed to keep personal data longer than is necessary to fulfil the purpose for which we collected it. The retention period may therefore be different depending on the processing activity. For marketing purposes for which you have given us your consent, we retain your contact data for as long as you do not withdraw your consent.
Finally, your bank details are never in our possession. Transactions are processed entirely through the secure payment module of our partner Systempay.
You can send your request for support services rights to contact@AlexandraGolovanoff.com or if your customer account interface:
the right of access: your right to obtain confirmation of your personal data, and, if applicable, to access your personal data and obtain details of the nature of the processing.
the right of rectification: your right to obtain rectification of inaccurate personal data.
the right to portability: your right to receive personal data from us, in a structured, commonly used and computerised format, in order to transfer it to another platform.
the right to be forgotten: your right to have your personal data deleted.
the right to restrict processing: your right to effectively block your data; to store it and to stop processing it.
If you do not wish to receive marketing communications, you can unsubscribe via a link in the email you receive, or by emailing us at email@example.com.
Disclosure and security
We never disclose your personal information to third parties for marketing purposes.
We protect your information with measures to reduce the risk of loss, unauthorised access and use, disclosure and modification.
We minimize the amount of personal information we disclose to the amount directly relevant and necessary to accomplish the identified purpose.
In doing so we may disclose your personal information to authorised third party service providers who assist us in providing our services as
Payment service providers to facilitate purchases
Order processing providers to facilitate order management, packaging and delivery
Marketing and advertising providers to personalise your experience
We protect your information with measures that minimise the risk of loss, misuse, unauthorised access, disclosure and modification.
You have the right to lodge a complaint with the national data protection authority.
It is important that the personal data we hold about you is accurate and up-to-date. Please inform us of any changes to your personal data in the course of our relationship.