General Terms and Conditions

General Terms and Conditions of Sale

Alexandra Golovanoff – Last update: September 3, 2025

Identification

AGCP, SAS with a capital of €10,000, registered with the Paris RCS under number 821 032 539, with registered office at 5, rue de Varenne, 75007 Paris, France, intra-community VAT FR 06 821 032 539.

Shipping and returns address:

Boutique Alexandra Golovanoff
21, rue du Mont Thabor
75001 Paris – France
Tel. +33 1 40 26 06 90 – Email: info@alexandragolovanoff.com

Publication director: Charles Noli.

These GTC govern sales concluded between AGCP (the “Seller”) and any individual acting as a consumer (the “Client”), via  www.alexandragolovanoff.com (the “Site”).

Important: These GTC apply to B2C sales. For any B2B sales, specific terms apply.

Article 1 – Purpose

These General Terms and Conditions define the rights and obligations of the parties in the context of the online sale of Alexandra Golovanoff products and, where applicable, third-party brand products offered on the Site.

Article 2 – Products and pre-contractual information

The essential characteristics and prices of the products are displayed on the product pages. Photographs and visuals are not contractually binding. Offers are valid while stocks last. 

The Seller undertakes to inform the Client in the event of unavailability. If no agreement is reached on a new delivery date, the order for the unavailable item is refunded.

Article 3 – Prices

Prices are indicated in euros or in the local currency, inclusive of all taxes for orders delivered within the European Union. Applicable delivery costs are displayed during checkout.

Outside the EU: unless otherwise stated, prices are displayed exclusive of import duties and taxes (DAP – Delivered At Place); customs duties, local taxes and clearance fees remain the Client’s responsibility upon delivery.

Outside the EU for certain countries: customs duties, local taxes and clearance fees are prepaid by the Client (Delivery Duties Paid) when specified.

The Seller may change its prices at any time for the future; the applicable price is that in force at the time of order.

Article 4 – Order (electronic contract)

The Client follows the ordering steps (selection, identification, address, summary, payment) with a double-click confirmation and a checkbox for acceptance of the GTC.

After payment, the Client receives an order acknowledgement and a PDF copy of the GTC.

The Seller reserves the right to refuse any abnormal order, orders placed in bad faith, or for any legitimate reason.

The information provided and the order history (orders, invoices) are archived on a durable medium in accordance with Articles 1365 to 1368 of the French Civil Code.

Article 5 – Payment

Payment is due immediately upon order, by bank card (Visa, Mastercard, American Express, etc.) via a secure payment provider. Data are encrypted; the commitment to pay by card is irrevocable (French Monetary and Financial Code).

If the payment cannot be debited, the sale is automatically cancelled and the order annulled.

Instalments / deferred payment (Alma)

An instalment or deferred payment solution may be offered by Alma SAS.

Acceptance is subject to Alma’s review and approval and may incur fees; it is governed by Alma’s contractual terms available on their website.

Warning: credit commits you and must be repaid. Check your repayment capacity before committing.

If Alma refuses, the Client may pay in full by another means.

The Alma credit service is offered for the settlement of purchases and execution of payment, provided the buyer (“Purchaser”) accepts Alma’s instalment or deferred payment contract. Fees may be charged by Alma.

Any refusal by Alma to grant instalment or deferred payment may render the purchase contract void, unless the Purchaser agrees to pay in full.

In case of termination of these GTC, the instalment or deferred payment contract will also be automatically terminated.

In case of withdrawal from the instalment or deferred payment solution, the GTC will also be automatically terminated, unless the Purchaser pays in full through Alma. If the product has already been shipped, it must be returned within the maximum period set out in these GTC.

Article 6 – Delivery and transfer of risks

Products are delivered to the address indicated when ordering, using the selected delivery method. Displayed timeframes do not include preparation. 

Deliveries in mainland France are free for purchases over €250 incl. VAT.

Products are delivered by FedEx to the address specified when ordering.

The Client must ensure that someone is present at the delivery address on the scheduled delivery date.

The Client may not rely on their absence, or the absence of the recipient, to claim an excessive delivery delay.

In the event of absence at the time of delivery, it is the Client’s responsibility to follow FedEx’s instructions to arrange a new delivery or collection at a pick-up point.

In the event of delay, the Client may require the Seller to deliver within a reasonable additional time; failing this, the Client may terminate the contract pursuant to Article L.216-6 of the French Consumer Code.

Risk transfers at the time of the effective handover of the parcel by FedEx to the Client or to a third party designated by them (other than the carrier proposed by the Seller), in accordance with Article L.216-2 of the French Consumer Code.

The Client must make all necessary reservations directly with FedEx upon receipt.

Article 7 – Retention of title

The Seller retains ownership of the products until full payment of the price.

Article 8 – Right of withdrawal (consumers)

The Client has a period of 14 days from receipt to exercise their right of withdrawal, without giving reasons (Article L.221-18).

Withdrawal is exercised by means of an unambiguous statement (email/letter) or by using the standard withdrawal form below.

The Client must return the products no later than 14 days after notification (Article L.221-23). Return costs are borne by the Client, unless the defect is attributable to the Seller.

The Client is responsible for any depreciation resulting from handling other than what is necessary to establish the nature, characteristics and proper functioning of the goods.

The Seller refunds all payments received, including standard delivery costs within the European Union (excluding any surcharge for express delivery), within 14 days of notification, with the option to defer reimbursement until recovery of the goods or proof of dispatch (Article L.221-24).

Taxes, customs duties and delivery fees outside the European Union cannot be refunded. All return costs, including but not limited to shipping costs, customs duties and any applicable taxes, shall be borne by the Client, unless the defect is attributable to the Seller.

Exceptions (Article L.221-28): withdrawal does not apply, in particular, to goods made to the consumer’s specifications or clearly personalized, or to certain sealed goods for hygiene reasons once unsealed.

Standard withdrawal form

(Complete and return only if you wish to withdraw from the contract):
To the attention of Boutique Alexandra Golovanoff – 21, rue du Mont Thabor, 75001 Paris – info@alexandragolovanoff.com

I hereby notify my withdrawal from the contract concerning the sale of the following goods:
— Ordered on … / Received on …
— Name of consumer: …
— Address of consumer: …
— Signature (for notification on paper): …
— Date: …

Article 9 – Legal warranties

The Seller delivers goods in conformity with the contract.

In the event of non-conformity, the Client is entitled, free of charge, to repair or replacement (at the Client’s choice), within a reasonable time and without major inconvenience.

The Seller may refuse the Client’s choice if it is manifestly disproportionate. If compliance is impossible or delayed, the Client may obtain a price reduction or termination of the sale.

In the event of hidden defects, the Client may choose between rescission of the sale or a price reduction (Article 1644 of the French Civil Code).

Article 10 – Returns (practical arrangements)

For any request (withdrawal, warranty, non-conformity), contact :
info@alexandragolovanoff.com or +33 1 40 26 06 90.

Products must be returned in their original condition, complete (tags, accessories, packaging, instructions) to the following address:

Boutique Alexandra Golovanoff
21, rue du Mont Thabor
75001 Paris – France
Tel. +33 1 40 26 06 90 – Email: info@alexandragolovanoff.com

Refunds will only be granted if the products are returned in their complete original condition, including tags, accessories, packaging and instructions.

No refund will be issued if the products:

• show defects, alterations or stains,

• have been worn beyond mere fitting (including, but not limited to, perfume odour, traces of make-up, signs of wear or fabric loosening).

All return costs, including but not limited to shipping costs, customs duties and any applicable taxes, shall be borne by the Client, unless the defect is attributable to the Seller.

Article 11 – Complaints, mediation and ODR

In case of difficulty, our customer service can be reached at info@alexandragolovanoff.com / +33 1 40 26 06 90.

Designated mediator in the EU :

If the response does not satisfy the Client, they may use, free of charge, a consumer mediator (Articles L.612-1 et seq. of the French Consumer Code).

CM2C – Centre de la Médiation de la Consommation de Conciliateurs de Justice
Address: 14 rue Saint-Jean, 75017 Paris – Site: www.cm2c.net – Email: cm2c@cm2c.net

European Online Dispute Resolution platform (ODR): https://ec.europa.eu/consumers/odr

Article 12 – Liability

Products comply with French legislation. 

The Seller shall not be liable for non-compliance with the legislation of the country of delivery, which the Client is responsible for checking. 

The Seller is not liable for damage resulting from misuse of the products.

The Seller shall not be liable for inconveniences inherent in the Internet (service disruption, intrusion, viruses, etc.).

Article 13 – Intellectual property

Trademarks, logos, domain names, visuals, texts and content of the Site remain the exclusive property of the Seller or its partners. Any unauthorised reproduction or use is prohibited.

Article 14 – Force majeure 

The Seller’s obligations are suspended in the event of force majeure within the meaning of French law and case law. The Seller will inform the Client as soon as possible.

Article 15 – Personal data (GDPR) – EU based clients

The data controller is AGCP (contact: info@alexandragolovanoff.com).

Purposes & legal bases: contract execution (order/delivery/after-sales), legal obligation (invoicing), legitimate interest (fraud prevention, statistics), consent (email marketing if required).

Recipients: authorised internal departments; service providers (payment, logistics, IT, marketing); legally authorised authorities.

Transfers outside the EU: where applicable, governed by standard contractual clauses.

Retention: account/order data during the commercial relationship then 5 years; invoices 10 years; marketing 3 years from last contact.

Rights: access, rectification, erasure, restriction, portability, objection (notably to marketing), withdrawal of consent; complaint to the CNIL (www.cnil.fr).

Exercise of rights: info@alexandragolovanoff.com or by post to the registered office.

For cookies and trackers, see the Site’s Cookie Policy.

Article 16 – Archiving – proof

In accordance with Articles 1365 to 1368 of the French Civil Code, electronic documents have the same probative value as paper. The Seller archives orders and invoices on a durable medium.

Article 17 – Applicable law – jurisdiction

These GTC are governed by French law.All clauses contained herein, as well as all purchase and sale transactions referred to, shall be subject to French law. In the event of dispute, the Tribunal Judiciaire de Paris shall have exclusive jurisdiction.The nullity of any contractual clause shall not entail the nullity of these General Terms and Conditions of Sale.The Client retains the option of resorting to mediation (Article 11) and to the ODR platform.