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Conditions générales de vente

AG Tricots
SAS with a capital of 10,000 euros
Having its registered office at 5 rue de Varenne, 75007 Paris
Registered at the Paris Trade and Companies Registry under the number 821 032 539
VAT number: FR 06 821 032 539
Phone number +33 1 43 20 80 51
Email address:

General terms and conditions of sale of the products sold on the website
Last updated: September 26, 2019

Article 1 - Preamble

The present conditions govern the sales by AG Tricots, having its registered office at 5, rue de Varenne, 75007 Paris, France, for the knitwear and other items sold under the brand name Alexandra Golovanoff or Alexandra Golovanoff Tricots.

They are concluded between the Company and any non-commercial individual wishing to make a purchase on the website

These General Conditions exclusively govern your relationship with AG Tricots.

The Company reserves the right to modify the General Conditions at any time. They will then be applicable as soon as they are posted online.

At European level, the European Commission provides you with an online dispute resolution platform.

Article 2 - Products

The products governed by these General Conditions are those which appear on the Website and which are indicated as sold and sent by the Company. They are offered within the limits of available stocks.

The essential features of the Products are described and presented as accurately as possible.

Article 3 - Price

The prices of our products are indicated in euros all taxes included (VAT and other taxes applicable on the day of the order), unless otherwise indicated and excluding processing and shipping costs.

In case of order to a country other than metropolitan France you are the importer of the product concerned. Customs duties or other local taxes or import duties or state taxes may be payable. These rights and sums are not the responsibility of AG Tricots. They will be at your expense and are your sole responsibility, both in terms of declarations and payments to the competent authorities and bodies of your country. We advise you to inquire about these aspects with your local authorities.

All orders regardless of their origins are payable in euros.

If one or more taxes or contributions, including environmental, were to be created or modified, this change may be reflected in the selling price of the Products on the Website and on the various sales documents or information.

The Company reserves the right to modify its prices at any time, but the Products will be invoiced on the basis of the tariff in force at the time of the validation of the order and subject to availability.

However, a price cannot be changed once your order has been validated. However, in the event of a price error (price obviously paltry compared to the actual value of the Product), the validated order may be canceled by the Company. This measure remains exceptional.

The products remain the property of the Company until full payment of the price.

Warning: as soon as you physically take possession of the products ordered, the risk of loss or damage to the products is transferred to you.

Article 4 - Orders

You can place an order on the website:

The contractual information is presented in French and will be confirmed at the latest at the time of validation of your order.

The Company reserves the right not to register a payment, and not to confirm an order for any reason whatsoever, especially in case of supply problems, or in case of difficulty concerning the order received.

Any order implies acceptance of prices and descriptions of Products available for sale.

The Company will acknowledge receipt of your order upon validation by sending you an email in which you will find a link to these Terms and Conditions.

In certain cases, notably for non-payment, wrong address or any other problem related to your account, the Company reserves the right to block your order until the problem is solved.

In case of unavailability of a product ordered, you will be informed by email. The cancellation of the order of this Product and its possible refund will then be made, the rest of the order remaining firm and final.

Any order placed on the website assumes the adhesion to these Terms and Conditions. Any confirmation of order implies your full and complete adhesion to the present general conditions of sale, without exception or reserve.

All data provided and the recorded confirmation will be worth proof of the transaction.

You declare to have perfect knowledge.

The order confirmation will be worth signing and acceptance of the operations carried out.

A summary of the information of your order and the present General Conditions, will be communicated to you in PDF format via the e-mail address of confirmation of your order.

For any question relating to the follow-up of an order, you can consult your account on the website or send an email to the address:

Article 5 - Payment

The fact of validating your order implies for you the obligation to pay the indicated price.

The payment of your purchases is made by bank card thanks to the secure system or thanks to the Paypal account of the site

The debit pyament is only made when the order is shipped. In the case of split deliveries, only the products shipped are subject to payment.

Article 6 – Right of Withdrawal

In accordance with the provisions of Article L.121-21 of the Consumer Code, you have a withdrawal period of 14 days from the receipt of your products without having to justify reasons or to pay a penalty for exercising your right of withdrawal.

Returns are to be made in their original condition and complete (packaging, accessories, instructions). In this context, your responsibility is engaged. Any damage to the product on this occasion may be such as to defeat the right of withdrawal.

When the delivery was free, shipping costs corresponding to the true cost of the delivery will be deducted in case of return of the product as part of the exercise of the right of withdrawal. This participation fee will be deducted from the amount refunded.

In cases where the delivery was invoiced, a return fee of an equivalent amount will be charged and deducted from the refund.

In case of exchange of the product or in case of deteriorated or non-compliant product at the time of delivery, the return costs are free. You have 48 hours to report the non-compliance or defect of a product shipped and received. Proof of receipt is made by simply transmitting the tracking document issued by DHL or the carrier indicating that the reception of the Product has been recorded.

In case of exercise of the right of withdrawal, the Company will refund the sums paid, within 14 days of the notification of your request and via the same means of payment as used when ordering.


In accordance with the provisions of Article L.121-21-8 of the Consumer Code, the right of withdrawal does not apply to the supply of goods made to the consumer's specifications or clearly personalized.

Article 7- Availability

Our products are offered as long as they are visible on the website and within the limits of available stocks. For non-stocked products, our offers are valid subject to availability at our suppliers.

In case of unavailability of product after placing your order, we will notify you by email. Your order will be automatically canceled and no bank debit will be made.

Article 8 - Delivery

Deliveries are offered in Metropolitan France as well as in some EU countries from 200 euros of purchase excluding taxes. They are billed at the real price as fair as possible in other cases.

The products are delivered to the delivery address indicated during the order process, within the time indicated on the order confirmation page.

In case of delay of shipment, an email will be sent to inform you of a possible consequence on the delivery time which has been indicated to you.

As required by law, in case of late delivery, you get the opportunity to cancel the order in the terms and conditions set out in Article L 138-2 of the Consumer Code. If meanwhile you receive the product we will issue a refund and transport costs under the conditions of Article L 138-3 of the Consumer Code.

Deliveries are made by DHL, and the Company cannot be held responsible for late delivery due exclusively to the unavailability of the customer after several appointments proposals.

Deliveries are offered in Metropolitan France as well as in some EU countries from 200 euros of purchase excluding taxes. They are billed at the real price as fair as possible in other cases.

Article 9 - Guarantee

All our products benefit from the legal guarantee of conformity and the guarantee of hidden defects, provided for by articles 1641 and following of the Civil Code. In case of non-compliance of a product sold, it may be returned, exchanged or refunded.

All claims, requests for exchange or refund must be made by within 30 days of delivery.

The products must be returned to us in the state in which you received them with all the elements (accessories, packaging, instructions ...). The shipping costs will be refunded on the basis of the invoiced rate and the return costs will be refunded upon presentation of receipts.

The provisions of this article do not prevent you from benefiting from the right of withdrawal provided for in Article 6.

Article 10 - Liability

The proposed products comply with the French legislation in force. AG Tricots cannot be held liable for non-compliance with the legislation of the country where the product is delivered. It is your responsibility to check with the local authorities the possibilities of importing or using the products or services you intend to order.

In addition, the Company cannot be held responsible for damages resulting from misuse of the purchased product.

Lastly, the Company cannot be held liable for any inconvenience or damage arising from the use of the Internet, including a break in service, external intrusion or the presence of computer viruses.

Article 11 - Applicable law in case of disputes

The language of this contract is French. These conditions of sale are subject to French law. In case of dispute, the Court of Instance of Paris is only competent.

Article 12 - Intellectual Property

All elements of the site are and remain the intellectual and exclusive property of the Company. No one is authorized to reproduce, exploit, rebroadcast, or use for any purpose whatsoever, even partially, elements of the site that are software, visual or sound. Any simple or hypertext link is strictly prohibited without the express written consent of the Company.

Article 13 - Personal data

The Company reserves the right to collect personal information and personal data about you. They are necessary to manage your order, as well as to improve the services and information we send you.

They can also be forwarded to companies that contribute to these relationships, such as those responsible for the execution of services and orders for their management, execution, processing and payment.

This information and data is also kept for security purposes, in order to comply with legal and regulatory requirements.

In accordance with the law of January 6, 1978, you have a right of access, rectification and opposition to personal information and personal data about you, directly on the website.

Article 14 - Archiving Proof

The Company will archive the purchase orders and the invoices on a reliable and durable support constituting a faithful copy in accordance with the provisions of article 1348 of the Civil Code.

The computerized registers of the Company will be considered by all parties concerned as proof of communications, orders, payments and transactions between the parties.

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