shipping and return

Delivery :

Delivery is free of charges in France and the following countries : Austria, Belgium, Denmark, Finland, Germany, Greece, The Republic of Ireland, Italy, Luxembourg,  Isle of Man, Monaco, The Netherlands, Portugal, UK and Sweden. For other regions, delivery costs are charged according to the weight and destination. 
Packages are usually sent within two working days after payment has been made. They are sent via DHL and handed over upon signature by the addressee or his representative.
DHL usually ships in 24 to 48 hours, monday to friday. Please make sure to indicate all the necessary information to ensure seamless delivery. 

Returns :

Returns ought to be made within 14 days, as of the day of receipt of the goods.
Reimbursement is made within 1 to 3 days after the receipt of the goods in our offices.
To return a product please contact us by mail (info@alexandragolovanoff.com) and we will tell you how to proceeed.
In case of a returned product, fees will be charged corresponding to the cost of delivery of the shipped and returned item to our offices.
In case of exchanged items, the shipping costs are not charged.

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